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 one more puzzle about license key |
| Posted by shawn on Sep-22-2011 00:28 |
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Hey, thanks for your help earlier, i did install as you suggested and the charts and fonts
are working. I copied the license file into place and am still seeing the watermark.
i am pretty sure i installed the version of Chart Director that i had on the other server.
Please let me know what the following is telling me to do.
>> s = ChartDirector::getBootLog()
=> "2011-09-21 11:22:39> Cannot load license file /usr/lib/ChartDirector/chartdir.lic - No
such file or directory [error code = 2]\\n2011-09-21 11:22:39> License file
/usr/local/rvm/rubies/ruby-1.8.7-p352/lib/ruby/site_ruby/1.8/chartdir.lic: License key
version not recognized\\nUpdated license check at 2011-09-21 11:23:04> License file
/usr/local/rvm/rubies/ruby-1.8.7-p352/lib/ruby/site_ruby/1.8/chartdir.lic: License key
version not recognized"
>>
Thanks again,
shawn |
| Re: one more puzzle about license key |
| Posted by Peter Kwan on Sep-22-2011 23:44 |
|
Hi shawn,
The error message means the ChartDirector cannot recognize the license key.
Please make sure the "chartdir.lic" is an ASCII file. If the file is created using Notepad, please make sure you save it in "ANSI" encoding, not Unicode or UTF8 encoding. (Although UTF8 encoding by itself is compatible with ASCII, in practice, many text editors will add extra BOM characters in UTF8 text files, and this will cause ChartDirector not to recognize the license key.)
Also, please make sure it does contain the license key as sent to you from us by email.
If you need further help, would you mind to email the license file "chartdir.lic" to me at pkwan@advsofteng.net, so I may try it myself?
Regards
Peter Kwan |
|
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