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  Copying and paste Chart Image from Firefox
Posted by Rob on Jun-21-2012 00:06
Hello,
I am using the latest version of ChartDirector (5+) and Firefox 12.0. I used to be able to copy and paste the chart image from the browser directly into MS products such as powerpoint. Now when I try to do this I get a blank image that is pasted. This still works in IE.

  Re: Copying and paste Chart Image from Firefox
Posted by Peter Kwan on Jun-22-2012 00:30
Hi Rob,

The image generated by ChartDirector is just a standard image, the same as any other image. If you think it is not working in FireFox, the followings are some possibilities:

(a) FireFox 12.0 does not like the URL of the image. For example, it contains some characters it does not like. Would you mind to check what is the URL of your image? To get the URL of the image, right click on the image, select "Properties". Does the URL contain many special characters or is too long? (The URL can be generated by your code, or by ChartDirector, depending on the programming framework you are using.) Try to copy and paste the URL into a new browser window. Does the URL show the chart image in the new browser window?

(b) When you copy and paste an image, some browsers will take the image from cache, while some may issue a new request to the server for the image. For a static image, the same request always return the same image. However, if the image URL is a script that generates the image on the fly, and the script is not designed to generate the same image for the same URL, then the image may not appear. For example, sometimes people designed scripts that depends not just on the URL, but also on session cookies or form POST data. When the browser uses the same URL to request for a new image, it may not include the necessary cookies or POST data, and the script not designed to handle this type of request may not return the image to the browser.

If you need further help, would you mind to inform me the programming langauge you are using, and the URL of the image in your web page?

Regards
Peter Kwan