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 License Key No longer Works |
| Posted by Donavon on Jan-29-2026 23:39 |
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Our License Key no longer works.
It was working for a few years and then somebody noticed the unregistered note at the bottom of the graph. I don't know when it started happening.
We are using the perl version.
What steps would I need to take to figure out the issue?
Thank You,
~Donavon |
| Re: License Key No longer Works |
| Posted by Peter Kwan on Jan-30-2026 16:09 |
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Hi Donavon
Please try the procedure in the following page:
http://www.advsofteng.com/license_diag.html
If your Perl script is run from the common line, you can use the getBootLog method in the page above to get the reason why the license key cannot be loaded as a text string. You can then print out the text string to read it.
If your Perl script is running on a web server to produce a web page, you can insert the text string in the HTML so you can read it.
The ChartDirector license key is only applicable to the version of the ChartDirector you bought, and the next version (only major version number count), and any version that is released within 1 year of the license date. If you have recently upgraded the ChartDirector and your license key is too old, it may not work. In this case, you can upgrade the license key which costs 25% of the full price per version of upgrade.
The license key is normally installed as a file “chartdir.lic”. The file should be in the same directory that contains the ChartDirector shared object “libchartdir.so”. If the directory structure is changed, ChartDirector may not be able to find the license file. Also, the program that uses ChartDirector need to have read access to the license file.
Best Regards
Peter Kwan |
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