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 VB.NET crash, lost registration to ChartDir |
| Posted by Chuck on Jun-18-2026 00:35 |
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Hi Peter,
I had a crash on VB.NEZt 2022, had to rebuild from a backup... chartdir.lic is still in the ..bin\Debug folder... but, am getting the yellow highlighted footer on each of my forms with ChartDirector.
Can you give me the steps (or a link to the steps) to get my license restored? Have been registered for over 5+ years.
Thank you,
Chuck |
| Re: VB.NET crash, lost registration to ChartDir |
| Posted by Peter Kwan on Jun-18-2026 02:29 |
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Hi Chuck,
The location of chartdir.lic depends on the ChartDirector version, and whether your applicationn is a web application or desktop application.
If your application is a desktop application, the "chartdir.lic" should be installed in the same directory as your application EXE. In practice, Visual Studio may create several EXE files in various directories (eg. one in Debug directory, one n Release, and so on), and sometimes it is confusing which EXE is the one that is actually running. So in newer versions of ChartDirector, we suggest to put the "chartdir.lic" in the Windows OS folder (normally c:\windows).
To troubleshoot, there is an API Chart.getBootLog that can be used to determine which folder ChartDirector has searched for the license file, and why it cannot be loaded. See:
https://www.advsofteng.com/license_diag.html
if the above still cannot solve the problem, please email the result of the Chart.getBootLog test to me at pkwan@advsofteng.net
Best Regards
Peter Kwan |
| Re: VB.NET crash, lost registration to ChartDir |
| Posted by Chuck on Jun-18-2026 03:09 |
|
Hi Peter!
Perfect! This resolved it. (I'm using the Desktop version, not web version).
I'd like to update... I'm currently running 6.4.
Just migrated from dot.NET 2019 to 2022, and having some issues... it makes sense to update to the newest control.
Can you point me to those steps?
Thank you,
Chuck |
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